{"product_id":"biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns-9781936268726","title":"Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns","description":"\u003cp\u003e\u003cb\u003eBIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). \u003cb\u003eA BIFF Response(R)\u003c\/b\u003e can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBIFF\u003c\/b\u003e was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. \u003cb\u003eBIFF stands for Brief, Informative, Friendly, and Firm.\u003c\/b\u003e A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the \u003ci\u003eConflict Communication Series\u003c\/i\u003e is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, \u003ci\u003eBIFF for CoParent Communication\u003c\/i\u003e is just for you! And \u003ci\u003eBIFF at Work\u003c\/i\u003e is perfect for workplace communication.)\u003c\/p\u003e \u003cp\u003eThis Second Edition includes a new chapter on \u003ci\u003eCoaching for BIFF Responses\u003c\/i\u003e. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.\u003c\/p\u003e \u003cp\u003eThen learn the EAR Statement(TM) technique in \u003ci\u003eCalming Upset People with EAR\u003c\/i\u003e for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bill Eddy\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Unhooked Books\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/16\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.40h x 5.40w x 0.50d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781936268726\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eBill Eddy is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries, in which he's taught his BIFF Response(R) and EAR Statement(TM) techniques for communicating in writing and in-person to hundreds of thousands. In addition to writing more than twenty books, his articles on PsychologyToday.com have more than 5 million views.\u003cbr\u003e\u003c\/p\u003e","brand":"Unhooked Books","offers":[{"title":"Paperback","offer_id":39829000683635,"sku":"9781936268726","price":14.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_9e8d432c-d84a-4e1f-b5c6-70f97b448dca.jpg?v=1644606093","url":"https:\/\/bookstorenmore.com\/en-de\/products\/biff-quick-responses-to-high-conflict-people-their-personal-attacks-hostile-email-and-social-media-meltdowns-9781936268726","provider":"Bookstore N More","version":"1.0","type":"link"}