{"product_id":"closing-the-service-gap-how-to-connect-customers-employees-and-organisations-9781292444352","title":"Closing the Service Gap: How to Connect Customers, Employees and Organisations","description":"\u003cp\u003e\u003cb\u003eHow connected are your customers, employees and organisation?\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAs technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as 'RenDanHeyi', a Chinese term that means 'each employee' (Ren), 'the needs of each customer' (Dan) and 'the connection between the two' (Heyi). \u003c\/p\u003e \u003cp\u003eWith practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eUnderstand how to use the RenDanHeyi model to connect your employees, customers, and organisation. \u003c\/li\u003e \u003cli\u003eUse new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.\u003c\/li\u003e \u003cli\u003eCreate a connected organisation that generates sustainable and scalable revenue for the business. \u003c\/li\u003e \u003cli\u003eTransform your leadership from one that delegates to one that empowers and enables employees. \u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Benjamin Laker, Lebene Soga, Yemisi Bolade-Ogunfodun\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e FT Publishing International\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/25\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 232\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.80lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.10w x 0.60d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781292444352\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"FT Publishing International","offers":[{"title":"Paperback","offer_id":41066195157107,"sku":"9.78129E+12","price":32.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_fa5314a6-d35b-4014-b8cb-0b5b3f20782a.jpg?v=1698935544","url":"https:\/\/bookstorenmore.com\/en-de\/products\/closing-the-service-gap-how-to-connect-customers-employees-and-organisations-9781292444352","provider":"Bookstore N More","version":"1.0","type":"link"}