{"product_id":"excellence-wins-a-no-nonsense-guide-to-becoming-the-best-in-a-world-of-compromise-9780310352099","title":"Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise","description":"\u003cp\u003e\u003cstrong\u003eHorst Schulze knows what it takes to win. In \u003cem\u003eExcellence Wins\u003c\/em\u003e, the co-founder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor over twenty years, Schulze fearlessly led the company to unprecedented multibillion-dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world-renowned. In \u003cem\u003eExcellence Wins\u003c\/em\u003e, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.\u003c\/p\u003e\n\u003cp\u003eWith his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhy leading well is an acquired skill\u003c\/li\u003e\n\u003cli\u003eServing your customers\u003c\/li\u003e\n\u003cli\u003eEngaging your employees\u003c\/li\u003e\n\u003cli\u003eCreating a culture of customer service\u003c\/li\u003e\n\u003cli\u003eWhy vision statements make a difference\u003c\/li\u003e\n\u003cli\u003eWhat it really means to practice servant leadership\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSchulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in \u003cem\u003eExcellence Wins--\u003c\/em\u003eyou have everything you need to apply it to your life and career right now.\u003c\/p\u003e\n\u003cp\u003eLet Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when \u003cem\u003eExcellence Wins\u003c\/em\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Horst Schulze\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Zondervan\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/05\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.65lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.70w x 1.00d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780310352099\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eSchulze, Horst:\u003c\/i\u003e\u003c\/b\u003e -\u003c\/p\u003e\n\u003cp\u003eHorst Schulze is Founder, Chairman \u0026amp; CEO of the Capella Hotel Group, and Co-founder \u0026amp; Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business. His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape.\u003c\/p\u003e\n\u003cp\u003eUpon co-founding the Ritz-Carlton Hotel Co. in 1983, Schulze singlehandedly set the business operation and service standards that made the Ritz-Carlton brand globally elite and world-famous. Under Schulze's prodigious leadership, The Ritz-Carlton, a multi-billion dollar international enterprise, was awarded the Malcolm Baldrige National Quality Award twice--an unprecedented achievement, as The Ritz-Carlton remains the only hotel company to ever receive the prestigious award.\u003c\/p\u003e\n\u003cp\u003eIn 2002, Schulze founded a second company, The Capella Hotel Group, raising the bar set at the Ritz-Carlton even higher to pioneer the first \"ultraluxury\" guest experience.\u003c\/p\u003e\n\u003cp\u003eHorst Schulze is a highly sought after keynote speaker for numerous global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003e\u003ci\u003eMerrill, Dean:\u003c\/i\u003e\u003c\/b\u003e - Dean Merrill is the author and coauthor of 46 books, including \u003cem\u003eSinners in the Hands of an Angry Church\u003c\/em\u003e and three other Jim Cymbala titles: \u003cem\u003eFresh Faith\u003c\/em\u003e, \u003cem\u003eFresh Power\u003c\/em\u003e, and \u003cem\u003eYou Were Made for More\u003c\/em\u003e. He and his wife live in Colorado Springs, Colorado.\u003c\/p\u003e","brand":"Zondervan","offers":[{"title":"Hardcover","offer_id":39822159118451,"sku":"0310352096","price":30.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_56ed8472-e634-4300-bf96-e938168320d0.jpg?v=1644521105","url":"https:\/\/bookstorenmore.com\/en-de\/products\/excellence-wins-a-no-nonsense-guide-to-becoming-the-best-in-a-world-of-compromise-9780310352099","provider":"Bookstore N More","version":"1.0","type":"link"}