{"product_id":"not-by-the-seat-of-my-pants-leadership-lessons-for-the-call-center-supervisor-9780595323661","title":"Not by the Seat of My Pants!: Leadership Lessons for the Call Center Supervisor","description":"\u003cb\u003e...A compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor...\u003c\/b\u003e \u003cp\u003e The new superhero of the workplace is the supervisor. Why?\u003c\/p\u003e\u003cp\u003e Supervising employees demands more time, energy, commitment and skill. Supervisors are literally caught in the cross-hairs of senior managers seeking better productivity, stakeholders demanding improved results, employees asserting their needs and customers, always, deserving more. This position mandates a series of skillful maneuvers that few come equipped to handle. \u003c\/p\u003e\u003cp\u003e \u003ci\u003eNot by the Seat of My Pants \u003c\/i\u003e is a compelling, real-world story of the trials, transitions and leadership lessons of the call center supervisor. It provides leaders, managers and new supervisors an inside look at the interplay of roles, goals and changing expectations that can thwart the efforts of even the most qualified candidates. Through its tips, techniques, tools and practical examples, this book helps readers identify what it \u003ci\u003ereally\u003c\/i\u003e takes to be successful in this high pressure, high stress, high turnover job, and how to create the environment for enthusiastic, productive, satisfied employees. Written as a story, it holds the readers' attention long after the book is closed.\u003c\/p\u003e \u003ci\u003eThis creative book is enjoyable to read, easy to digest and loaded with wisdom and insight for supervisors, new and old. Bravo \u003c\/i\u003e\u003cbr\u003e\u003cb\u003eBrad Cleveland--President and CEO, Incoming Calls Management Institute (ICMI)\u003c\/b\u003e\u003cp\u003e \u003ci\u003eIt made me re-examine how challenging the new supervisors' role really is--and how so much of the center's success hinges on their ability to transition quickly and avoid the landmines inherent in the job. It's a \"must-read\" for every supervisor \u003cbr\u003e\u003cb\u003eRhonda C. Proctor--Editor, \u003ci\u003eContact Professional\u003c\/i\u003e magazine\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Anne G. Nickerson\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/17\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 196\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.66lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 6.34w x 0.51d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780595323661\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"iUniverse","offers":[{"title":"Paperback","offer_id":40524018647155,"sku":"9.7806E+12","price":17.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_3acfda20-06a8-488e-aa90-ca00d89b9df2.jpg?v=1666185069","url":"https:\/\/bookstorenmore.com\/en-de\/products\/not-by-the-seat-of-my-pants-leadership-lessons-for-the-call-center-supervisor-9780595323661","provider":"Bookstore N More","version":"1.0","type":"link"}