{"product_id":"perfect-phrases-for-healthcare-professionals-hundreds-of-ready-to-use-phrases-9780071768337","title":"Perfect Phrases for Healthcare Professionals: Hundreds of Ready-To-Use Phrases","description":"\u003cp\u003e\u003cb\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePerfect Phrases(TM) for Healthcare Professionals\u003c\/i\u003e has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eRespond to patients' concerns empathetically and professionally \u003c\/li\u003e\n\u003cli\u003eResolve confl icts with colleagues and staff members \u003c\/li\u003e\n\u003cli\u003eBreak bad news with clarity and sensitivity \u003c\/li\u003e\n\u003cli\u003eDeal with suspected child abuse or other illegal activity \u003c\/li\u003e\n\u003cli\u003eDisclose medical errors with honesty and tact\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Masashi Rotte, Bernard Lopez\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/08\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.32lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.06w x 0.37d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071768337\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eMasashi Rotte, M.D.\u003c\/b\u003e, is a physician practicing emergency medicine at Thomas Jefferson University Hospital in Philadelphia.\u003cbr\u003e\u003cb\u003eBernard Lopez, M.D., M.S.\u003c\/b\u003e, is the Assistant Dean of Student Affairs and Career Counseling and Vice Chair, Academic Affairs, Department of Emergency Medicine at Jefferson Medical College.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Paperback","offer_id":40507118714995,"sku":"9.78007E+12","price":12.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_e4e2c008-b1e1-4392-94cd-c6831f534f70.jpg?v=1665493466","url":"https:\/\/bookstorenmore.com\/en-de\/products\/perfect-phrases-for-healthcare-professionals-hundreds-of-ready-to-use-phrases-9780071768337","provider":"Bookstore N More","version":"1.0","type":"link"}