{"product_id":"the-lean-cx-score-how-does-your-business-measure-up-9780994196392","title":"The Lean CX Score: How does your business measure up?","description":"\u003cp\u003eYou are either becoming an industry disruptor, or you will soon be put out of business by one. \u003c\/p\u003e\u003cp\u003eThe Lean CX Score is a brand new repeatable framework that shows you how to create industry disruptors out of normal products and services, while improving the speed, morale and engagement of your teams.\u003c\/p\u003e\u003cp\u003eUsing an approach backed by over a decade of research, and packed with real life stories, the Lean CX Score will show you how you can: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncrease sales by 67%\u003c\/li\u003e \u003cli\u003eGrow business revenue by over 260%\u003c\/li\u003e \u003cli\u003eImprove customer retention by 70%\u003c\/li\u003e \u003cli\u003eReduce customer complaints by 22%\u003c\/li\u003e \u003cli\u003eReduce mistakes and errors by 47%\u003c\/li\u003e \u003cli\u003eImprove team engagement by up to 27%\u003c\/li\u003e \u003cli\u003eImprove total shareholder return by 76%\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e...and much, much more.\u003c\/p\u003e \u003cp\u003eThe landscape of global business is changing. If you're not using the Lean CX Score, your competitor is. Now is the time to put it to use and give yourself the success you deserve.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David McLachlan\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e David McLachlan\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/11\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.47lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.81h x 5.06w x 0.46d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780994196392\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003eMcLachlan, David:\u003c\/i\u003e\u003c\/b\u003e - \"David McLachlan is the creator of the Lean CX Score, a strategic and management framework designed to create disruptive companies - even when those companies might initially operate in normal industries.\"\u003c\/p\u003e","brand":"David McLachlan","offers":[{"title":"Paperback","offer_id":44185124569203,"sku":"9.78099E+12","price":11.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/files\/img_bb0cbfd9-6b4e-4701-979e-3da8e301fc0b.jpg?v=1767101394","url":"https:\/\/bookstorenmore.com\/en-de\/products\/the-lean-cx-score-how-does-your-business-measure-up-9780994196392","provider":"Bookstore N More","version":"1.0","type":"link"}