{"product_id":"the-rep-9780998145648","title":"The REP","description":"\u003cb\u003eRevised Edition for 2021!\u003c\/b\u003e\u003cbr\u003e\u003ci\u003eMy new editor made some changes and corrections to this novel for a smoother, more enjoyable read!\u003c\/i\u003e\u003cbr\u003e\u003cbr\u003eWe have all felt it at one time or another; the anger towards a rude customer who aggressively demands the attention of a customer service representative using foul language, name-calling, and threats to get what they want. Our understanding, compassion, or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault.Tommy Thorpe, a collections agent at a Milwaukee, Wisconsin call center, finds his sanity slipping away quickly with every abusive call. Combined with the pressures from his supervisor and an abrupt change in his financial status, he allows a darker side of himself to surface. Eventually, he commits the ultimate crime to release his stress and problems. Soon, any information obtained will be used for an entirely different purpose.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Terrence Damon Spencer\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Dreams to Paper Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/05\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.84lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.25w x 0.75d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780998145648\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Dreams to Paper Publishing","offers":[{"title":"Paperback","offer_id":40558809645171,"sku":"9.78E+12","price":17.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_9de387a7-936c-4216-96f6-bc0805d3a8c1.jpg?v=1667659955","url":"https:\/\/bookstorenmore.com\/en-de\/products\/the-rep-9780998145648","provider":"Bookstore N More","version":"1.0","type":"link"}