{"product_id":"client-relationship-management-how-to-turn-client-relationships-into-a-competitive-advantage-9780874256376","title":"Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage","description":"This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship\/project initiation, planning, implementation, closeout, and application\/service plan. The book delivers a wealth of advice from the \"real world\"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David A. Po-Chedley\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e HRD Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/26\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 185\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.91lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.94h x 7.24w x 0.53d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780874256376\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"HRD Press","offers":[{"title":"Paperback","offer_id":40426867851379,"sku":"9.78E+12","price":35.3,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_2566bccc-a874-4d49-b75a-9158906ec8a1.jpg?v=1662644381","url":"https:\/\/bookstorenmore.com\/products\/client-relationship-management-how-to-turn-client-relationships-into-a-competitive-advantage-9780874256376","provider":"Bookstore N More","version":"1.0","type":"link"}