{"product_id":"customer-service-call-center-hotshots-17-insights-into-manifesting-exceptional-customer-experiences-9780999183106","title":"CUSTOMER SERVICE call center HOTSHOTS: 17 Insights into Manifesting Exceptional Customer Experiences","description":"\u003cp\u003e\u003cb\u003eATTENTION CUSTOMER SERVICE REPS   \u003c\/b\u003e\u003cbr\u003e\u003cb\u003eDiscover things they don't teach you in training.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003e\"Did you know, that before they even begin a call, Customer Service Hotshots already know how the call is going to end? \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eSeriously. I'm not kidding. \u003cp\u003e\u003c\/p\u003eBefore they even begin dealing with a customer, these seasoned Hotshots, already know the steps they are going to take and where it is all going to end. \u003cp\u003e\u003c\/p\u003eThey have been around the block so many times, that they have wised up to the fact, that there are only three satisfactory outcomes they can offer a customer ... \u003cp\u003e\u003c\/p\u003e 1.\u003cb\u003eI\u003c\/b\u003enstant \u003cb\u003eG\u003c\/b\u003eratification\u003cbr\u003e 2.an \u003cb\u003eA\u003c\/b\u003ecceptable \u003cb\u003eA\u003c\/b\u003elternative to instant gratification ... or\u003cbr\u003e 3.a \u003cb\u003eV\u003c\/b\u003ealid \u003cb\u003eE\u003c\/b\u003explanation of why instant gratification is no longer an option \u003cp\u003e\u003c\/p\u003eI call it the IG-AA-VE strategy, pronounced \"I gave\", no pun intended. \u003cp\u003e\u003c\/p\u003eThink about it for a moment ...\" \u003cbr\u003e \u003cp\u003e\u003cb\u003eWITHIN THESE PAGES YOU WILL FIND ...\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e Informal talks offering a wealth of practical guidance, inspiration and understanding on how to use the powers you have within you. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e Clues on what it takes to perform in a level-headed manner in the face of your job's seeming contradictions. \u003cp\u003e\u003c\/p\u003e An indispensable guide for equipping yourself with the tools you need to deliver exceptional customer experiences.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Wdll\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Fanny de Liefde-Lyons\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/17\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 164\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.35d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780999183106\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Fanny de Liefde-Lyons","offers":[{"title":"Paperback","offer_id":40801621344371,"sku":"9.781E+12","price":22.6,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_a66f8e55-acff-411d-91d0-f689bc1ee2ad.jpg?v=1682428914","url":"https:\/\/bookstorenmore.com\/products\/customer-service-call-center-hotshots-17-insights-into-manifesting-exceptional-customer-experiences-9780999183106","provider":"Bookstore N More","version":"1.0","type":"link"}