{"product_id":"design-and-operations-quality-an-introduction-9780244021719","title":"Design and Operations Quality: An introduction","description":"Customers' experiences of quality depend on, one, the product or service being designed to match their needs and, two, the operations system consistently producing and delivering it as was intended by the designer. Operations do more than simply conforming to the designer's specification. It will learn from its own activities and the forever evolving customer feedback, thereby identifying opportunities for improvement to the original design. Design and operations are thereby elements of an integrated wider organisation, arranged around the Plan-Do-Check-Act cycle. This booklet introduces Quality Function Deployment as a design approach, or sub-process, within the process based ISO 9001 management system model. It demonstrates some useful design and operations tools within the model.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Frede Jensen\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lulu.com\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/29\/2017\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 40\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.16lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.10d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780244021719\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Lulu.com","offers":[{"title":"Paperback","offer_id":39943711031411,"sku":"9.78E+12","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_7bf1dc42-aff5-4f0c-a1d8-fbc83df0fc6f.jpg?v=1648214030","url":"https:\/\/bookstorenmore.com\/products\/design-and-operations-quality-an-introduction-9780244021719","provider":"Bookstore N More","version":"1.0","type":"link"}