{"product_id":"how-to-tell-anyone-anything-breakthrough-techniques-for-handling-difficult-conversations-at-work-9780814410158","title":"How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work","description":"Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what's wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You'll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you're on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Richard Gallagher\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/01\/2009\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.85lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.96h x 6.38w x 0.56d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780814410158\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 08\/01\/2009 pg. 124\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eRichard S. Gallagher\u003c\/b\u003e is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including \u003ci\u003eGreat Customer Connections\u003c\/i\u003e (978-0-8144-7308-5) and \u003ci\u003eWhat to Say to a Porcupine\u003c\/i\u003e (978-0-8144-1055-4). \u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Amacom","offers":[{"title":"Paperback","offer_id":40180683341939,"sku":"9.78E+12","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_2f0387a2-4c96-4928-8536-f30e393da826.jpg?v=1655472037","url":"https:\/\/bookstorenmore.com\/products\/how-to-tell-anyone-anything-breakthrough-techniques-for-handling-difficult-conversations-at-work-9780814410158","provider":"Bookstore N More","version":"1.0","type":"link"}