{"product_id":"project-red-light-9780595330560","title":"Project Red Light","description":"\u003ci\u003eProject Red Light\u003c\/i\u003e is an invaluable resource for any business leader who wants to build a high performance team.  Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of \"experiences\" and \"decisions\" that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer. \u003ci\u003eProject Red Light\u003c\/i\u003e covers a diverse field of topics, including: \u003cul\u003e \u003cli\u003eMaking continuous improvement a way of life for the team \u003c\/li\u003e\n\u003cli\u003eImplementing a system where employees have the opportunity to rate and provide input on their service experiences \u003c\/li\u003e\n\u003cli\u003eImproving team confidence, collaboration and contribution \u003c\/li\u003e\n\u003cli\u003eOffering employees real empowerment opportunities \u003c\/li\u003e\n\u003cli\u003ePartnering and coaching employees on project improvement fundamentals \u003c\/li\u003e\n\u003cli\u003eLearning how to get employees interested and vested into the business they serve \u003c\/li\u003e\n\u003cli\u003eStrengthening the employee relationship \u003c\/li\u003e\n\u003cli\u003eEstablishing Esprit de Corps \u003c\/li\u003e\n\u003c\/ul\u003e  \u003ci\u003eProject Red Light\u003c\/i\u003e is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively.  \"Confidence creates high performers. High performers achieve excellence.\"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark A. Bitner\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/15\/2004\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 72\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.26lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.17d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780595330560\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"iUniverse","offers":[{"title":"Paperback","offer_id":44181779513459,"sku":"9.7806E+12","price":12.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/files\/img_018612a7-92e6-4023-a56c-6133483f47f6.jpg?v=1766931248","url":"https:\/\/bookstorenmore.com\/products\/project-red-light-9780595330560","provider":"Bookstore N More","version":"1.0","type":"link"}