{"product_id":"relationship-management-in-banking-principles-and-practice-9780749482831","title":"Relationship Management in Banking: Principles and Practice","description":"\u003cp\u003eEndorsed by the Chartered Banker Institute as core reading for the Personal \u0026amp; Private Banking and Commercial Lending modules, \u003ci\u003e\u003cb\u003eRelationship Management in Banking\u003c\/b\u003e\u003c\/i\u003e supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThrough case studies and providing online updates to regulations, \u003ci\u003e\u003cb\u003eRelationship Management in Banking \u003c\/b\u003e\u003c\/i\u003econsiders how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Steve Goulding, Richard Abley\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Kogan Page\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 400\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.24lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 1.09d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780749482831\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eSteve Goulding \u003c\/b\u003eworked for a UK Bank for 35 years, the majority of which were spent in Commercial and Corporate, as a Relationship Director. He is now an author, coach and mentor for a number of financial services personnel, and provides management consultancy services for a number of businesses.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eRichard Abley\u003c\/b\u003e has operated within the banking industry since 1978, fulfilling a number of customer-facing and leadership roles in business and corporate banking. Simultaneously, he has lectured to many hundreds of bankers seeking to obtain their professional qualifications, and has co-authored several books on banking.\u003c\/p\u003e\u003cbr\u003e","brand":"Kogan Page","offers":[{"title":"Paperback","offer_id":40440962744435,"sku":"9.78E+12","price":96.21,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_70160d2d-926d-4288-a791-d1a8ce7d2d36.jpg?v=1663252555","url":"https:\/\/bookstorenmore.com\/products\/relationship-management-in-banking-principles-and-practice-9780749482831","provider":"Bookstore N More","version":"1.0","type":"link"}