{"product_id":"retail-coaching-how-to-boost-kpis-with-emotions-9781502502551","title":"Retail Coaching: How to boost KPI's with Emotions","description":"Sell more, sell better - with a sales team that's more fulfilled.\u003cp\u003eEvery sale happens in a \"bubble\" that moment of truth when a salesperson and a customer meet across the counter. Companies pour resources into marketing, systems and operations - yet success is won or lost in that human instant. \u003ci\u003eRetail Coaching\u003c\/i\u003e shows store owners and managers how to win it, again and again.\u003c\/p\u003e\u003cp\u003eDrawing on twenty years on the shop floor - and on coaching and NLP (Neuro-Linguistic Programming) - \u003cb\u003eBenoit Mahé\u003c\/b\u003e, ICF-certified coach and founder of CapKelenn, introduces Retail Coaching: a new discipline that links hard KPIs to the emotions and motivation of the people behind them.\u003c\/p\u003e\u003cbr\u003e\u003cb\u003eInside this book you will discover how to: \u003c\/b\u003e\u003cul\u003e\n\u003cbr\u003e\u003cli\u003e\n\u003cb\u003eConnect KPIs to emotions\u003c\/b\u003e - use a simple, visible balanced scorecard so every salesperson owns their average ticket, units per transaction and conversion.\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003e\n\u003cb\u003eHold a five-minute weekly coaching session\u003c\/b\u003e that builds responsibility and autonomy instead of excuses.\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003e\n\u003cb\u003eLead with questions, not orders\u003c\/b\u003e, turning supervisors into coaches and salespeople into engaged professionals.\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003e\n\u003cb\u003eCreate the \"sales bubble\"\u003c\/b\u003e - the warmth, presence and rapport that transform an ordinary transaction into a memorable customer experience.\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003e\n\u003cb\u003eApply coaching and NLP on the shop floor\u003c\/b\u003e to overcome fear, limiting beliefs and the inertia of \"we already tried that\".\u003c\/li\u003e \u003cp\u003e\u003c\/p\u003e\n\u003cbr\u003e \u003c\/ul\u003e\u003cp\u003ePacked with real store examples - from fashion and decoration to bakeries, telecoms and hypermarkets - and the journeys of retail leaders such as Yves Rocher, Amancio Ortega, Ingvar Kamprad and Sam Walton, \u003ci\u003eRetail Coaching\u003c\/i\u003e is the method now used to train everyone from counter staff to CEOs across Europe and the Americas.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhether you run one store or a hundred, this is how you boost both your KPIs and your people. Scroll up and click \"Buy Now\" to begin.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Viviane Huido,Benoit Mahé\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/28\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 196\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.59lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.42d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781502502551\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Createspace Independent Publishing Platform","offers":[{"title":"Paperback","offer_id":67107805266035,"sku":"9781502502551","price":26.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/files\/img_1b06c3a1-6442-4f95-82dd-3ba0a2e0bea3.jpg?v=1793796265","url":"https:\/\/bookstorenmore.com\/products\/retail-coaching-how-to-boost-kpis-with-emotions-9781502502551","provider":"Bookstore N More","version":"1.0","type":"link"}