{"product_id":"the-handbook-of-quality-management-2e-pb-9781265829230","title":"The Handbook of Quality Management 2e (Pb)","description":"Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive guide to organizational excellence--completely updated\u003cp\u003eFully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality\/Organizational Excellence (CMQ\/QE) Body of Knowledge, \u003ci\u003eThe Handbook for Quality Management: A Complete Guide to Operational Excellence\u003c\/i\u003e, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ\/QE exam, this authoritative volume also serves as an essential on-the-job reference.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCoverage includes: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBusiness-integrated quality systems\u003c\/li\u003e\n\u003cli\u003eOrganizational structures\u003c\/li\u003e\n\u003cli\u003eThe quality function\u003c\/li\u003e\n\u003cli\u003eApproaches to quality\u003c\/li\u003e\n\u003cli\u003eCustomer-focused organizations\u003c\/li\u003e\n\u003cli\u003eIntegrated planning\u003c\/li\u003e\n\u003cli\u003eStrategic planning\u003c\/li\u003e\n\u003cli\u003eUnderstanding customer expectations and needs\u003c\/li\u003e\n\u003cli\u003eBenchmarking\u003c\/li\u003e\n\u003cli\u003eOrganizational assessment\u003c\/li\u003e\n\u003cli\u003eProcess control\u003c\/li\u003e\n\u003cli\u003eQuantifying process variation\u003c\/li\u003e\n\u003cli\u003eQuality audits\u003c\/li\u003e\n\u003cli\u003eSupply chain management\u003c\/li\u003e\n\u003cli\u003eContinuous improvement\u003c\/li\u003e\n\u003cli\u003eEffective change management\u003c\/li\u003e\n\u003cli\u003eSix Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches\u003c\/li\u003e\n\u003cli\u003eManagement of human resources\u003c\/li\u003e\n\u003cli\u003eMotivation theories and principles\u003c\/li\u003e\n\u003cli\u003eManagement styles\u003c\/li\u003e\n\u003cli\u003eResource requirements to manage the quality function\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOver the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.\u003c\/p\u003e\u003cp\u003eWritten by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality\/Organizational Excellence (CMQ\/OE) Body of Knowledge, \u003ci\u003eThe Handbook for Quality Management\u003c\/i\u003e, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ\/OE exam, given by the ASQ.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Handbook for Quality Management: A Complete Guide to Operational Excellence\u003c\/i\u003e, Second Edition: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eClearly defines quality management principles and their application within a cross section of industries\u003c\/li\u003e\n\u003cli\u003eIntegrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline\u003c\/li\u003e\n\u003cli\u003eContains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments\u003c\/li\u003e\n\u003cli\u003eDiscusses controls such as statistical process control, audits, and supply chain management\u003c\/li\u003e\n\u003cli\u003eExplains the stages of continuous improvement\u003c\/li\u003e\n\u003cli\u003eIncorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Thomas Pyzdek\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/11\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 496\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.87lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.25h x 7.50w x 1.00d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781265829230\u003cbr\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003e\u003ci\u003ePyzdek, Thomas:\u003c\/i\u003e\u003c\/b\u003e - \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThomas Pyzdek\u003c\/b\u003e is a Six Sigma consultant with more than 40 years of experience in the field. His clients include Ford, McDonald's, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality Edwards Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also received a Lean Six Sigma Leadership award from the American Quality Institute.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePaul Keller\u003c\/b\u003e is President and Chief Operating Officer with Quality America, Inc. He has developed and implemented successful Six Sigma and quality improvement programs in service and manufacturing environments. He is the author of several books, including \u003ci\u003eThe Six Sigma Handbook\u003c\/i\u003e, Third Edition (coauthor), and \u003ci\u003eSix Sigma Demystified\u003c\/i\u003e.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"McGraw-Hill Companies","offers":[{"title":"Paperback","offer_id":43961225183347,"sku":"9.78127E+12","price":123.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/files\/img_e0a4324f-d250-46e1-9d0e-ef23449fc09b.jpg?v=1759925613","url":"https:\/\/bookstorenmore.com\/products\/the-handbook-of-quality-management-2e-pb-9781265829230","provider":"Bookstore N More","version":"1.0","type":"link"}