{"product_id":"the-lean-toolbox-for-service-systems-9780954124441","title":"The Lean Toolbox for Service Systems","description":"The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Bicheno\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Picsie Books\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/10\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 304\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.17lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.64d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780954124441\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Picsie Books","offers":[{"title":"Paperback","offer_id":40429203325043,"sku":"9.78E+12","price":39.25,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_9142c8df-ae1b-43d0-8180-54d2268c099f.jpg?v=1662731148","url":"https:\/\/bookstorenmore.com\/products\/the-lean-toolbox-for-service-systems-9780954124441","provider":"Bookstore N More","version":"1.0","type":"link"}