{"product_id":"the-valley-is-burning-when-communications-becomes-the-crisis-9798988308409","title":"The Valley Is Burning: When Communications Becomes the Crisis","description":"\u003cp\u003e\u003cstrong\u003eWhen disaster strikes, will you be prepared for the backlash?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eOn September 13, 2018, a series of natural gas explosions on a Columbia Gas of Massachusetts (CMA) pipeline system devastated the Merrimack Valley, just north of Boston, Massachusetts. Twenty-one people were injured, and one person was killed. Thousands of residents in the towns of Andover and North Andover as well as the city of Lawrence were left without heat or hot water for months for months, causing CMA and its parent company, NiSource, to race against mother nature to replace nearly 45 miles of pipeline and thousands of appliances to affected residents, before the cold northeastern winter bore down on the area.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThe Valley is Burning: When Communications Becomes the Crisis\u003c\/em\u003e\u003c\/strong\u003e examines the communications function during the event-what went right, what went wrong, and key takeaways from a communicator who worked side-by-side with project leadership to ensure the communities and public received the information they needed while enduring intense public and media scrutiny, heavy political pressure and backlash, multiple investigations, shifting timelines, economic uncertainty, a deep freeze, and the emotional holiday season.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Sarah Barczyk\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Sarah J. Barczyk\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/30\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 166\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.87lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.44d\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9798988308409\u003cp\u003e\u003ci\u003eThis title is not returnable\u003c\/i\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Sarah J. Barczyk","offers":[{"title":"Hardcover","offer_id":41068452118643,"sku":"9.79899E+12","price":37.72,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/9255\/0515\/products\/img_74735fc1-ab4e-4346-8a7d-d346ef823625.jpg?v=1699018720","url":"https:\/\/bookstorenmore.com\/products\/the-valley-is-burning-when-communications-becomes-the-crisis-9798988308409","provider":"Bookstore N More","version":"1.0","type":"link"}