Business and Professional Communication: Keys for Workplace Excellence

Gain the knowledge and skills you need to move from interview candidate, to team member, to leader with this fully updated Fourth Edition of Business and Professional Communication by Kelly M. Quintanilla and Shawn T. Wahl. Accessible coverage of new communication technology and social media prepares you to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers you to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

New to the Fourth Edition:

• A New Introduction for Students introduces the KEYS process to you and explains the benefits of studying business and professional communication.
  
  
• Updated chapter opening vignettes introduce you to each chapter with a contemporary example drawn from the real world, including a discussion about what makes the employee-rated top five companies to work for so popular, new strategies to update PR and marketing methods to help stories stand out, Oprah Winfrey's 2018 Golden Globe speech that reverberated throughout the #metoo movement, Simon Sinek's How Great Leaders Inspire Action TED talk, and the keys to Southwest Airlines' success.
  
  
• An updated photo program shows diverse groups of people in workplace settings and provides current visual examples to accompany updated vignettes and scholarship in the chapter narrative.

Author: Kelly Marie Miller Quintanilla, Shawn T. Wahl
Publisher: Sage Publications, Inc
Published: 01/23/2019
Pages: 464
Binding Type: Paperback
Weight: 1.80lbs
Size: 9.90h x 8.00w x 0.70d
ISBN: 9781506369594

About the Author
Quintanilla, Kelly Marie Miller: - Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas.Wahl, Shawn T.: -

Dr. Shawn Wahl is the Dean of the Judith Enyeart Reynolds College of Arts and Letters (RCOAL) and Professor of Communication at Missouri State University (MSU). He served as the Interim Dean of RCOAL from 2017 to 2019 and as the Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. Shawn was the 2016 President of the Central States Communication Association. He has authored numerous books including Public Speaking: Essentials for Excellence, Nonverbal Communication for a Lifetime, The Communication Age: Connecting and Engaging, Business and Professional Communication: KEYS for Workplace Excellence, Persuasion in Your Life, Intercultural Communication In Your Life and Public Relations Principles: Strategies for Professional Success. Shawn has published articles in Communication Education, Communication Research Reports, Communication Studies, Communication Teacher, Journal of Family Communication, and the Basic Communication Course Annual. In addition, Shawn has worked across the globe as a corporate trainer, communication consultant, and leadership coach in a variety of industries.