Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice

LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD

Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you.

Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include:

• Evidence-based theories and concepts that underlie and guide practice
• Tools and guidelines for practical and effective planning and application
• Experience-based advice for facing challenges posed by mainstream and social media
• Provocative case studies that bring home the key principles and strategies
• Illuminating case diaries that use the author's breadth and depth of experience to create extraordinary learning opportunities

The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.

Author: Vincent T. Covello
Publisher: Wiley-IEEE Press
Published: 12/29/2021
Pages: 448
Binding Type: Hardcover
Weight: 2.15lbs
Size: 10.00h x 7.00w x 1.00d
ISBN: 9781119027430

About the Author

VINCENT COVELLO, PhD, is one of the leading experts in the world in crisis, risk, and change communications, currently acting Director of the Center for Risk Communication in New York City. He also serves as an adviser to the World Health Organization, the US Department of Health and Human Services, the US Environmental Protection Agency, the US Department of Agriculture, the US Centers for Disease Control and Prevention, and other national and international agencies. Over the past 30 years, Dr. Covello has published over 150 scientific articles on crisis, risk, and change communications.

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