Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee's focus away from where it should be, on your customers and business mission. As a leader, you can create a culture that is aligned with your mission and free of drama. Defeat the Drama! empowers you to do exactly that, with practical, inspiring steps to build a mission-focused team. If you're ready to take your business to the next level, and create a service-oriented culture, Defeat the Drama! is the dynamic, supportive tool you've been looking for. "Kirsten's ability to clearly and quickly identify roadblocks to success...has made a powerful difference for McKinley. She is an expert at guiding leaders through the most difficult and pervasive challenges." Karen Andrews, Chief Administrative Officer, McKinley and Assoc., Inc.

Author: Kirsten E. Ross Mlir Sphr
Publisher: Outskirts Press
Published: 10/26/2013
Pages: 248
Binding Type: Paperback
Weight: 0.81lbs
Size: 9.00h x 6.00w x 0.56d
ISBN: 9781478722830

About the Author
Kirsten E. Ross is CEO of Focus Forward Coaching, LLC, a leading coaching and culture correction firm. Her education and experience include a master's degree in human resource management, senior human resource certification, the Coach Training Alliance curriculum, and more than 20 years of hands-on experience working with leaders and teams. She is the author of From People Problems to Productivity, and has been featured as an expert by NBC Nightly News, Fox 2 News, National Public Radio, Entrepreneur Magazine, Working Mother Magazine, and more. Kirsten's unique blend of energy, insight, and compassion helps clients to transform their leadership. She is available as a coach and for public speaking engagements.

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