Wiley
It's All about Service: How to Lead Your People to Care for Your Customers
It's All about Service: How to Lead Your People to Care for Your Customers
Regular price
€35,95 EUR
Regular price
Sale price
€35,95 EUR
Unit price
per
Shipping calculated at checkout.
Couldn't load pickup availability
Practical strategies for better customer service based on the principles
of servant-leadership
Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.
Author: Ray Pelletier
Publisher: Wiley
Published: 05/05/2005
Pages: 256
Binding Type: Hardcover
Weight: 1.20lbs
Size: 9.10h x 6.10w x 1.00d
ISBN: 9780471716754
of servant-leadership
Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.
Author: Ray Pelletier
Publisher: Wiley
Published: 05/05/2005
Pages: 256
Binding Type: Hardcover
Weight: 1.20lbs
Size: 9.10h x 6.10w x 1.00d
ISBN: 9780471716754
About the Author
RAY PELLETIER, CSP, CPAE, is founder and President of The Pelletier Group, as well as a consultant and professional speaker. His clients include Disney, AT&T, Johnson & Johnson, the Pentagon, the U.S. Air Force, and numerous professional and college sports teams.
This title is not returnable
