Managing Customer Service

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Author: Institute of Leadership & Management
Publisher: Routledge
Published: 04/27/2007
Pages: 106
Binding Type: Paperback
Weight: 0.62lbs
Size: 11.55h x 8.31w x 0.30d
ISBN: 9780080464190

About the Author
Published for the Institute of Leadership & Management