Managing the Hidden Organization: Strategies for Empowering Your Behind-The-Scenes Employee

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.

Author: Terrence E. Deal,Deal Jenkins,Jenkins Deal Jenkins
Publisher: Warner Books
Published: 03/24/1999
Pages: 340
Binding Type: Paperback
Weight: 0.80lbs
Size: 7.90h x 5.20w x 0.70d
ISBN: 9780446394567