Quality Is Personal: A Foundation for Total Quality Management

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that personal quality checklists--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

Author: Harry Roberts
Publisher: Free Press
Published: 06/28/1993
Pages: 176
Binding Type: Paperback
Weight: 0.60lbs
Size: 9.00h x 6.00w x 0.60d
ISBN: 9780029266250