Service Design

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Author: Andy Polaine, Lavrans Lovlie, Ben Reason
Publisher: Rosenfield Media
Published: 11/26/2019
Pages: 216
Binding Type: Paperback
Weight: 0.90lbs
Size: 9.00h x 6.00w x 0.50d
ISBN: 9781933820330