Since Strangling Isn't an Option...: Dealing with Difficult People--Common Problems and Uncommon Solutions

For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way

Author: Sandra A. Crowe
Publisher: Penguin Publishing Group
Published: 10/15/1999
Pages: 288
Binding Type: Paperback
Weight: 0.52lbs
Size: 8.04h x 5.17w x 0.78d
ISBN: 9780399525407

Review Citation(s):
Ingram Advance 10/01/1999 pg. 199

About the Author
Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People."