Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

The essential guide for managers and professionals dealing with difficult workplace conversations

Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

Author: Donna Flagg
Publisher: McGraw-Hill Companies
Published: 11/01/2009
Pages: 224
Binding Type: Paperback
Weight: 0.56lbs
Size: 8.26h x 6.56w x 0.56d
ISBN: 9780071630252

About the Author
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.

This title is not returnable