Thirty Seven Ideas For Business Operation Improvement*: *What Are The Odds You Can Use At Least One?

For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics - Technology Integration - Accountability and Motivation - Roles & Responsibilities - Operations Methods, Procedures & Work Flow - Customer Service & Call Center Operations - Sustainable Customer Service and Support - Reduction of Scrap, Re-Work and Returned Product - Quality Data Analysis & Reporting - Decision Support and Back Office Processes - Scheduling & Work Force Management - Operations Process Knowledge Management - and more.

Author: Ron Parker
Publisher: Operation Improvement Inc.
Published: 06/22/2011
Pages: 156
Binding Type: Paperback
Weight: 0.41lbs
Size: 8.50h x 5.51w x 0.33d
ISBN: 9780615500287

About the Author
Ron Parker is a Business Operations Turnaround and Improvement consultant.

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