McGraw-Hill Companies
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything
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Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.
This book is one of the best guidebooks on the practice of public relations that I have seen. -- Jim Owen, Executive Director, Member Relations, Edison Electric Institute
If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective--or not--then this book is for you. -- Ari Weinzweig, cofounder and founding partner, Zingerman's, and author of Zingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading
Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself. -- Win Porter, President, Waste Policy Center, former Assistant Administrator for Solid Waste and Emergency Response, U.S. Environmental Protection Agency
Author: Leonard Greenberger
Publisher: McGraw-Hill Companies
Published: 04/30/2013
Pages: 256
Binding Type: Paperback
Weight: 0.75lbs
Size: 8.90h x 6.00w x 0.70d
ISBN: 9780071806435
About the Author
Leonard S. Greenberger is a partner at Potomac Communications Group (PCG) in Washington, D.C., an independently owned public relations firm that specializes in helping clients communicate difficult, complex subjects to laypeople in many industries.
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