A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

Customers Aren't Always Right... You Need to Make Them Right Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, "...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare." Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.

Author: Jim Cathcart, Becky Woodbridge
Publisher: Woodbridge Press Publishing Company
Published: 01/04/2018
Pages: 114
Binding Type: Paperback
Weight: 0.31lbs
Size: 8.50h x 5.51w x 0.24d
ISBN: 9780999330401

About the Author
Whether 30,000 feet in the air or on land, Becky Woodbridge has made a career of helping people get what they want: good service. She is a recently retired 30-year flight attendant/purser who at the same time owned a highly-rated real estate company in the busy South Florida market. Most recently, she was event producer/curator for the popular TED talks, TEDxBocaRaton, an independently organized TED event, and Contagious Optimism, attended by more than 5,000 people. In 2016, Becky founded SkyBitch(TM) LLC, where she is chief empowerment officer. SkyBitch empowers women to find their "inner bitch" and is devoted to helping women become more powerful, courageous, independent, dignified and successful. In addition to her strong stance in helping women, Becky educates businesses and individuals on the secrets of superb customer service, company culture, and public identity. Her topics include strategies to improve moods and heal communication breakdowns. Always an optimist herself, Becky co-authored the books, "Contagious Optimism" and "10 Habits of Truly Optimistic People". Her next book, "The Making of a SkyBitch: From Doormat to Serial Entrepreneur", will be released in 2018. Known as a creative thinker, Becky gives freely of her time. Born in Bangor, Maine, she migrated to South Florida, and was a regional business leader for more than a dozen years. Becky now resides in Durango, Colorado with her daughter EJ, and their dog, Lady Glitter Sparkles.

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