Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies

Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.

Author: William L. Benoit
Publisher: State University of New York Press
Published: 12/05/1994
Pages: 208
Binding Type: Paperback
Weight: 0.72lbs
Size: 9.20h x 6.04w x 0.53d
ISBN: 9780791421864

About the Author
William L. Benoit is Assistant Professor of Communication at the University of Missouri. He is also co-editor of Readings in Argumentation.

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