Client Relationship Management: How to Turn Client Relationships Into a Competitive Advantage

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

Author: David A. Po-Chedley
Publisher: HRD Press
Published: 03/26/2015
Pages: 185
Binding Type: Paperback
Weight: 0.91lbs
Size: 8.94h x 7.24w x 0.53d
ISBN: 9780874256376

This title is not returnable