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Cambridge University Press
Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]
Contact Us! Coursebook with Audio CD: Call Center English Skills [With CD (Audio)]
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CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Author: Jane Lockwood, Hayley McCarthy
Publisher: Cambridge University Press
Published: 11/10/2009
Binding Type: Paperback
Weight: 0.92lbs
Size: 11.50h x 8.20w x 0.20d
ISBN: 9780521124737
Author: Jane Lockwood, Hayley McCarthy
Publisher: Cambridge University Press
Published: 11/10/2009
Binding Type: Paperback
Weight: 0.92lbs
Size: 11.50h x 8.20w x 0.20d
ISBN: 9780521124737
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