Paul Whelan has been making coffee at Caf Cinque for longer than he cares to admit. He wants to be a writer, but his only published work to date is the cafe's Policies and Procedures manual, a 600 page epic based on his favourite novel, Crime and Punishment. This year he will quit his job and turn his miserable underpaid existence into an award winning memoir. But first he must train the new girl to understand the difference between a macchiato and yesterday's muffin, teach Flat White a thing or two about manners and take out a restraining order against the dish pig. Hospitality documents a year in the life of a second rate service provider through a series of diary entries, letters of demand, letters of complaint, Urban Spoon reviews and countless amendments to the Policies and Procedures manual. A scathing satire of Melbourne coffee culture and a heart-warming story about someone stuck in a low paying job, desperately trying to get out.