How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.

Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.

Author: Mike Leibling
Publisher: Kogan Page
Published: 05/01/2009
Pages: 224
Binding Type: Paperback
Weight: 0.73lbs
Size: 8.46h x 5.52w x 0.63d
ISBN: 9780749454593

Review Citation(s):
Reference and Research Bk News 08/01/2009 pg. 6

About the Author
Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director. In 1995 he founded Strategy Strategy to help people and organizations move on in "difficult" situations or avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.