Leadership as Emotional Labour: Management and the 'Managed Heart'

This book considers the ways in which the need to show (or hide) particular emotions translate into job roles - specifically those of leaders or managers - where the relationships are lasting, multi-directional and have complex, ongoing goals. The book contends that these multifaceted relationships contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the 'emotional labour' species.

Author: Marian Iszatt-White
Publisher: Routledge
Published: 08/04/2016
Pages: 256
Binding Type: Paperback
Weight: 0.80lbs
Size: 9.21h x 6.14w x 0.54d
ISBN: 9781138206014

About the Author

Marian Iszatt-White is Director of the Executive MBA at Lancaster University Management School, UK, where she teaches leadership and organizational behaviour. Her research interests include leadership as emotional labour and feeling valued at work. Her publications include a study of leadership in Further Education