The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides readers through an analysis of their own communication skills to help them overcome personal roadblocks to success. The Communication Problem Solver does this by teaching readers how to: set clear expectations; ask questions that will uncover important facts; sharpen listening skills to grasp information better in every conversation; avoid imprecise judgments based on emotional reactions; provide useful feedback; encourage collaborative interactions; delegate more effectively; improve performance discussions using observable facts; and build trusting and lasting relationships. Easily accessible and packed with real-world management examples and tangible solutions to managers' most common communication challenges, this no-nonsense guide is the key to helping any leader immediately increase his or her effectiveness.

Author: Nannette Rundle Carroll
Publisher: Amacom
Published: 11/01/2009
Pages: 304
Binding Type: Paperback
Weight: 0.90lbs
Size: 8.90h x 6.00w x 0.80d
ISBN: 9780814413081

Review Citation(s):
Reference and Research Bk News 02/01/2010 pg. 105

About the Author
NANNETTE RUNDLE CARROLL is a popular speaker, management trainer, and communications consultant. She is also a top-rated faculty member with the American Management Association.

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