The Future of Retail Banking

This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.

Author: J. Divanna
Publisher: Palgrave MacMillan
Published: 11/07/2003
Pages: 178
Binding Type: Hardcover
Weight: 0.95lbs
Size: 9.20h x 6.10w x 0.70d
ISBN: 9781403911261

About the Author
JOSEPH A. DIVANNA is an independent author, consultant and global public speaker based in Cambridge, England, where he researches the nature of business over the last ten centuries and in the future. A thought leader and reengineering practitioner formerly with CSC Index's Research and Advisory Services, he is currently CEO of Maris Strategies Ltd.