The Service Systems Toolbox

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

Author: John Bicheno
Publisher: Picsie Books
Published: 10/01/2011
Pages: 352
Binding Type: Paperback
Weight: 1.35lbs
Size: 10.00h x 7.00w x 0.73d
ISBN: 9780956830708

This title is not returnable