Towing Training Manual: Dispatch

Dispatchers and call takers are the nerve center of every towing business and this book takes you through everything they need to be successful. We address the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.

Author: Michele Godwin
Publisher: Palm Tree Press
Published: 11/05/2007
Pages: 116
Binding Type: Paperback
Weight: 0.32lbs
Size: 8.50h x 5.50w x 0.24d
ISBN: 9780979441646

This title is not returnable