Jossey-Bass
Why Didn't You Say That in the First Place?: How to Be Understood at Work
Why Didn't You Say That in the First Place?: How to Be Understood at Work
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Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way. You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.
Author: Richard Heyman
Publisher: Jossey-Bass
Published: 04/29/1997
Pages: 210
Binding Type: Paperback
Weight: 0.64lbs
Size: 9.00h x 6.06w x 0.63d
ISBN: 9780787903442
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way. You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.
Author: Richard Heyman
Publisher: Jossey-Bass
Published: 04/29/1997
Pages: 210
Binding Type: Paperback
Weight: 0.64lbs
Size: 9.00h x 6.06w x 0.63d
ISBN: 9780787903442
About the Author
RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.
